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FAQ

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Product Questions

Benndy Blackhead Remover

what is benndy blackhead remover ?

What is the function of the electric blackhead remover ?

Removes blackheads, cleans grease, shrinks pores, eliminates whiteheads, impurities and dead skin.

What is the hot compression function ?

It is a padt hat heats up and opens the pores for deeper skin cleansing, allowing easy removal of blackheads and relieves eye fatigue.

Does it work for all skin types ?

Yes, it works for dry, oily, normal and combined skin.

It is safe ?

Yes, it is safe. Please test the suction of the device on your hand before starting the treatment and don't let the blackhead remover vacuum stay in the same position for more than 3 seconds.

It is painful ?

It is not painful ; you only have the sensation of suction when using it.

 

how to use the benndy blackhead remover ?

How to use the blackhead remover kit ?

·        Cleanse your face with warm water and hold a warm face cloth to the area for a few seconds to open the pores, you can also use steam or do it after a hot bath. 

·        Apply the Export Solution with a face cloth for 8 minutes to soften blackheads and dirt. Remove it with a damp cloth.

·        Put some water or a wet facial cloth on your skin, activate the hot compress function and slide the bottom of the device to open the pores (3-5 minutes). When finished, turn off the hot compress function.

·        Choose the head and suction intensity according to the area and skin type and slide the device gently onto the skin.  The suction cup will remove the blackheads automatically. (Move it back and forth, do not stay in the same position for more than 3 seconds).

·        Cleanse your face with a warm towel and apply the Peel Off Mask over your face evenly, avoid eyes and lips

·        Let it dry for 15-20 minutes and gently peel the mask slowly from your face, starting from the bottom

·        Rinse your face with water and apply the Repair Serum with a face cloth on the face to reduce pores and nourish the skin. Now your face is clean, firm and hydrated.

Can the intensity level be adjusted ?

Yes, it has 3 intensity levels: oily, normal and dry skin

Where can I use it ?

It works with 4 replaceable suction heads for different areas of the face. Please do not use it on the eye area.

What if my skin is too dry ?

Cleanse your face with warm water for a little longer and use the hot compress function for at least 5 minutes to open the pores.

what's in the benndy blackhead remover box ?

what´s in the box ?

·        Benndy Blackhead Remover Device

·        3 steps Peel Off Mask

·        Pimple Tools

What are the specifications of the blackhead remover ?

Material: ABS

Color: White

Size: 17 x 4 x 6 cm

Battery Capacity: 500mAh

Charging mode: USB

Voltage: 5V/1A

Charging Time: 2 hours

Power: 5W

Intensity levels: 3

 Weight: 250 g

High Definition LCD display

Waterproof design

What is the function of 3 steps Peel Off Mask ?

·        Export Solution: Gently dissolves and smooths blackheads, oil and dirt on the skin.

·        PeelOff Mask: Deeply cleanses the skin, hydrates and removes blackheads and impurities.

·        Repair Serum: A delicate astringent that nourishes and hydrates the skin, in addition to reducing pores for a smooth and beautiful skin.

What is activated bamboo charcoal ?

Consists of pieces of Bamboo that are collected after the plant has grown for five years,  This material is heated at high temperatures and ground, which increases its absortion capacity.

What is the advantage of activated bamboo charcoal ?

Activated bamboo charcoal is a detoxifying agent that helps attract impurities, oil ordirt present on the surface of the skin.

BENNDY IPL HAIR REMOVAL

what is benddy ipl hair removal ?

What is IPL ?

IPL stands for Intense Pulsed Light. This light is absorbed by the melanin present in the hair follicle, breaking the hair regrowth cycle. Melanin is a pigment that gives color to skin and hair.

How does IPL Work ?

IPL emits a series of different wave lengths that disperses within the skin, passes through the hair to the roots, inactivating it for a long period of time.

Is IPL Safe ?

Yes, it is a safe method, as long as the recommendations are followed, such as wearing protective glasses when using the device, using in the right skin tone, do not apply to irritated skin, etc. It is always necessary to test a small area before use and wait 24 hours to check for any adverse effects.

Is IPL hair removal permanent ?

It is not permanent, some dermal papilla reactivates after a long period of time, for this reason 1 or 2 maintenance sessions should be performed every 4-6 months or when required. It´s not permanent but slows the hair growth cycle significantly. The result can last for years.

Does it work for all hair tones ?

Laser hair removal works by absorbing the dark melanin present in the root of the hair, for this reason, it is not possible to apply the IPL treatment on people with red, light blonde or gray hair.

Does it work for all skin tones ?

The IPL treatment is not suitable for people with dark skin tone, because the laser can be attracted by the high amount of melanin’s present in this type of skin, and cause burns.

 

Is it painful ?

 It is not painful, it just feels a little warm, please, before use, check if your skin tone is right.

how to use benndy ipl hair removal ?

Where can I use it ?

You can use it on the legs, arms, armpits, full bikini area, back, lips and cheeks. Make sure not to use it on the eyes or on the breasts.

What are the modes of operation and intensity of the product ?

Manua lmode: Press the trigger button every time you need to fire a flash, used for small areas such as lip, armpit and bikini.

Automatic mode: Press the trigger button and the unit releases one flash after another, used for large areas such as legs, arms and back.

Intensity levels: 5

how to use ipl benndy hair removal ?

·        You must shave (no wax or pluck) and remove any chemicals, such as makeup or deodorant, before applying the treatment.

·         Choose the appropriate "3-in-1 electric shaver" blade for the area to be treated, and shave the hair

·        Plug and turn on the device, adjust the operating mode (manual or automatic) and intensity level starting with the lowest at the beginning of the treatment

·        Wear the glasses to protect your eyes.

·        Place the device at 90 ° on the skin, and press the trigger button for flashes to fire. Try to have some overlap with the previously treated area to make sure you cover the entire surface of the skin. Do not treat the same area several times, this can cause adverse skin reactions.

·        Apply aloe vera gel at the end of the treatment.

How can I get results ?

·        Use our product every week for the first 8 treatments.

·        After the 8 th treatment, repeat the use of the product every 4 to 8 weeks. This can vary by person and body area.

·        Depending on the person, you can use the product for maintenance sessions whenever you need it.

·        You can shave between sessions if hair is still present, with the 3-in-1 electric shaver

What hair removal methods can I use between treatments ?

You can shave, you should never wax or pluck, as these methods remove the root of the hair, which is what absorbs the pulsed light.

when can I use the benndy ipl ?

Can I use the product before or after tanning ?

Wait 48 hours after sunbathing to perform the treatment. Do not use the device on sunburned skin. Do not expose the treated areas to the sun for two weeks, cover them or use a sunblock.

Is it safe to use while pregnant ?

Do not perform this hair removal treatment if you are pregnant.

 

Is it safe to use on irritated skin or over tattoos ?

Do not perform the treatment if the skin is irritated, broken, infected or burned. Do not treat areas with tattoos.

what's in the benndy ipl box ?

What's in the box ?

·        Benndy IPL Hair Removal

·        Waterproof Electric Shaver 3-in-1

·        Goggles (Safety Glasses )

·        USB cable

·        Trimming comb

·        Cleaning brush

·        Razor Shaver

·        Aloe Vera Gel

·        Power Adapter

·        Manual How to Use (IPL Epilator and Electric Shaver)

How does the 3 in 1 Electric Shaver work ?

It has 3 types of blades, the curve for armpits and small or hard to reach areas, the floating foil to shave residual hair and the straight blade for arms, legs and back.

We love it because It's:

Gentle with your skin: The different blades and its ergonomic shape allow the shaver to slide smoothly over your skin and remove hair without pulling it, mistreating the skin or causing irritation and cuts.

Easy Cleaning: Washable and removable knife head. You can easily rotate and remove the blade for cleaning. Housing with dustproof cover to protect the cutting head.

Why use aloe vera gel ?

It is wonderful to use it after treatment because:

·        Moisturizes and hydrates the skin

·        Has a calming effect

·        Ideal for all skin types

·        Contains vitamin C, E and betacarotene for skin nutrition

What are the specifications of the Benndy IPL ?

·        Material: ABS

·        Input Voltage: 12V

·        Rated Power: 24W

·        Electric Current: 2A

·        Flash times: 300000 flashes

·        Flash modes: Manual/Auto

·        Weight: 520g

What are the specifications of 3 in 1 Electric Shaver ?

·        Power Input: 5V, 1A, 5W

·        Battery: 3.7V / 250 mAh

·        Charging Time: : 1.5 Hours

·         Operation Time: 2-3 Hours

·        Waterproof Rating: Washable with water, no soaked

90 Days Money Back Guarantee

How Does it work ?

We know that our product is high quality, and that with proper follow-up of the instructions, you will see favorable results. Please remember that consistency is important and that it depends on the person and the part of the body to be treated.

 If for any reason, you do not see results, we offer you a 90-day money back guarantee

 How to claim your money back?

 Try the Benndy IPL Hair Removal for at least 60 days from the date of delivery, but for no more than 90 days. You must complete at least 6 treatments and take a photo of the same area you are treating before each of the sessions. Treatment should be done every week as recommended. If there are no visible results in hair reduction, please email your 6 photos to us at info@benndy.com with your order number, and we will be happy to review your application. All 90 Day Money-Back Guarantee applications must be submitted within 90 days of receiving your handset. All images must have valid time and date stamps. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded. Once approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse.

GENERAL QUESTIONS

Shipping and delivery

Where do you ship ?

For now, we only ship to the USA and Puerto Rico, we are working to enable shipments to other countries

What is the shipping cost? ?

We do free shipping to the United States and Puerto Rico

How long does delivery take ?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the day after processing.  Please note that we don't ship on weekends. After that, it will take 5-7 business days for delivery.

How can I track my order ?

 A shipping confirmation email will be sent with the tracking number to the customer. In the event of any delay in processing time, for any reason outside our control, the customer will be notified by mail.

You can check the status of your order with your tracking number on our tracking page or on the courier's website. You can also download APP Aftership to receive notifications.

I have not received my product yet

If you haven't received your order within 7 business days of receiving your shipping confirmation email, please contact us at: Info@benndy.com with your name and order number, and we will look into it for you.

You can also check directly with the courier.

RETURNS AND EXCHANGE

Can I return my order ?

We accept return of products. Our policy lasts 30 days after the product is purchased. Please contact us on our website by chat, form or email at Info@benndy.com and we will be happy to assist you.

Can I exchange my order ?

Yes, we only replace items if they are defective or damaged by us. If you need to exchange it for the same item, another item, or you want a refund, please send us an email at info@benndy.com, we will be happy to assist you.   You must return the item to us and the product must be unused and in the same condition that you received it.

OTHER QUESTIONS

Support

If you have any question about our services, products or your order, please do not hesitate to contact us, we will be happy to assist you.

 E-mail: Info@benndy.com

WhatsApp:+1(312)801-6046

 or you can click on: CONTACT US

 You also can check:

Shipping Policy here

Return Policy here